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1. Contact us during business hours to request an RMA number (return authorisation number). Only returns with an RMA number are processed.  

2. Our customer support team will ask you questions about the return and may request photos to support your return request. They will then provide instructions on preparing your return, including how to attach the return label and where to leave it for collection.

3. Securely pack the item to prevent damage during shipping. We recommend taking photos before and during packaging and shipping.

Upon receiving your return, here's what happens next.

4. Once your return is received at our warehouse and inspected by our team, you'll receive an email confirming that it was received and inspected. If your return is not accepted because it didn't meet the return criteria, we'll contact you to discuss further options.

5. If you opt for a store credit or wish to exchange your product for another, you’ll receive an email with the credit details and a call to discuss a more suitable product based on your needs.

6. If you opt for a refund, you'll receive a refund of the product purchase amount less than the original shipping cost within seven working days.