Durable Loading Dock & Accessories

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Frequently Asked Questions

Can I trust Ramp Champ?

Absolutely! We've been around since 2016 and have served over 30,000+ happy customers since then.

Some of our customers you may know as household names such as CocaCola, Tesla, Audi, RAAF, QLD Government, CSIRO and much more.

The brands we sell are all top-quality brands with great warranty policies. Check out our

We use the highest levels of security to keep your personal details safe.

Want to know more? Read the Ramp Champ Story to learn how far we've come from our humble beginnings.

How can I contact Ramp Champ?

Call us on 1300 913 047

Email us hello@rampchamp.com.au

or fill out our Contact Form.

Our staffed hours are Monday to Friday 9am to 5pm and Saturday 11am to 3 pm Melbourne/Sydney time.

When will my order ship out?

We pride ourselves on giving you the best possible service. So, we work hard to get your order shipped within 24 hours. As soon as your product is shipped, we send you an email with tracking details so you can log in and see when your product is due to arrive.

What is your returns policy?

We know how crucial it is to find the perfect products for your access needs. To ensure you shop confidently, we proudly offer 100-day Free Returns on eligible products.

If you need to return your product, we'll organise and cover the return shipping costs across Australia without any restocking fees or hidden costs.

You'll have the option for a store credit, a full refund, or an exchange when the returned products meet the return criteria:

The products cannot be used, damaged or modified and must be returned in the original packaging materials.
Some products, such as almost new, made-to-order, installed, and custom-made products, aren't eligible for return.
The 100-Day period begins from the day that your order is delivered or picked up.
Only valid for the original purchaser.
Only valid for online sales via rampchamp.com.au.
Refunds, store credits or item swaps apply only to the cost of the products. Installation fees and original shipping costs will not be refunded.

Find our more by visiting our Refund Policy page.