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Frequently Asked Questions

Browse our range of frequently asked questions below or Contact Us if you can't find the answers you're looking for.

Will COVID-19 Affect My Order?

No, we are fully operational and following safe practices. Read more here.

Where is Ramp Champ located? 

We do not have a showroom. Our business is based in Dandenong, Victoria. Some products are shipped from our primary warehouse in Keysborough, Victoria. However, most products ship from our partner warehouses across Australia.

Do you have a physical store?

We do not have a storefront. All items are available for purchase online and are shipped directly from our warehouse or from our partner warehouses directly to our customers Australiawide. If you are within close proximity of any of our partner warehouses, we can arrange for you to pick up the goods by appointment. 


How do I get a shipping estimate?

Once you’ve found the product you would like to purchase, click Add to cart. From there you’ll be taken to your cart page where you can see the shipping calculator. Select your state and add postcode then click “Calculate Shipping”. Our website will search for the best prices from our wide range of couriers to find you the best rate for the items in your cart.  

How soon can I get my product delivered?

We pride ourselves on giving you the best possible service. So, we work hard to get your order shipped within 24 hours. As soon as your product is shipped, we send you an email with tracking details so you can log in and see when your product is due to arrive.

 

Are you an authorised dealer?

Yes, we are. Ramp Champ is 100% authorised to sell the products we advertise on our website. This means that you get the full manufacturer warranty when you buy from RampChamp.com.au.

 

I need a ramp but can’t find what I’m looking for on your website. Do you offer custom ramps?

Yes, we do. Depending on what type of ramp you’re looking for and what state you’re located in, we can offer custom ramps that are built to your specifications. All we need is a few photos, measurements and a sketch of what you want to be made. We offer FREE quotations so you know exactly what your custom ramp will cost before you decide to buy. Click here to get a custom ramp quotation today.

 

How can I place an order?

How to order online: Find a product you'd like to buy on our website and click on the add to cart button. Then, simply follow the instructions on the checkout page. If there were any options or upgrades that you may have missed, one of our customer service staff members will contact you either by email or phone before we process your order.

 

How to order by phone: Our expert staff will help you select your product based on your individual requirements. We only stock the best brands and have the most competitive prices to ensure that you'll be completely satisfied with every RampChamp.com.au purchase you make.  If you feel comfortable, go ahead and place your order online. But, feel free to give us a call if you need assistance.

 

Ordering by Email: If you want to place your order through email, send us an email at sales@rampchamp.com.au and one of our staff members will get back to you as soon as possible with an invoice for your order.  Please include the product, any options or upgrades that you might require and your full address for delivery.

 

Can you deliver to a PO Box?

No, sorry. We must have a registered address to ship to. We cannot deliver to a P.O Box or Parcel Locker.

 

Can I pick up my product?

Yes. Some items can be picked up directly from us or from the manufacturer's warehouse. On the cart page select "Store Pickup" as an option. Or, contact our team on 1300 913 047 or hello@rampchamp.com.au to see if there's a warehouse near you. All pickups are by appointment only. 

 

When will I be contacted to confirm my order?

Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.

 

When will I be contacted regarding the delivery?

After your order has shipped, we will email you with your shipping information. For large orders such as our construction machinery ramps, our shipping company will call you prior to delivery to confirm your address and ensure you know when your items are being delivered.

 

Will my order be left at my door if I'm not home?

No. We send all items via registered courier with tracking and signature upon delivery. This ensures your item is safe and secure from us to you.

We can send some orders with ATL (Authority to leave) upon request however Ramp Champ is not liable for any claims for damages, lost or stolen items if you opt for ATL.

 

How do I check the status of my order?

As soon as your order ships we will email you with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep.


What if the product I ordered turns out to be out of stock?

Our friendly customer service staff will be in contact to offer you options for either a suggested replacement or a full refund. Please check our full Returns and Refund Policy here

 

Do you have a printed catalogue?

Our website works as our online catalogue. We’re always adding exciting and new products to give you the best possible selection. If you are unable to find what you are looking for please call or email us at hello@rampchamp.com.au.

Do you have a Returns policy?

If you require to return an item, please go to our Returns Policy page to read more about our policy.

I received a defective product, what do I do?

Please inspect the goods within 3 business days of receipt and report any noticeable fault. Most minor issues can be resolved via consultation with our customer service team. In cases of major function issues, the manufacturer’s warranty terms will apply and we will assist you to file a claim for a remedy. Timeline and replacement terms of the manufacturer will apply. 

You are highly encouraged to review the manufacturer’s warranty terms before placing the order. 

Please refer to our Returns Policy for the full details here

Warranty questions?

Ramp Champ is an authorised dealer for all the products we carry. This means purchasing from us is similar to purchasing from a large warehouse retailer. The home improvement centre does not do repairs but can assure you that you will receive full manufacturer warranties for everything that you purchase.  Please check the manufacturer's warranty terms on our website or contact them directly for their specific warranty terms. Feel free to contact us if you need assistance filing a warranty claim with the manufacturer.

 

More shipping & delivery questions?

Find out more info on our shipping and delivery policies here.

 

If you haven't found the answers you're looking for, Contact Us to find the answers to your questions--we're here to help.