Questions, answered

Measure the height from the ground to the top of the step, then use the ramp calculator: it gives the length for the gradient you need (1:14 is the Australian standard for wheelchair access ramps). Check the weight rating and the width too. Not sure? SMS a photo and the height to 0428 868 345 and we'll tell you what fits.

Every product page lists what the ramp is rated to carry under Specifications. Add up everything that goes over it at once: the person and their chair or scooter, the machine and its load, or you and the trolley. If you're close to the limit, go up a size, or ask us.

It depends on the ramp, so check Specifications and the product description: kerb ramps, for example, come with joining bolts, and fixing them to the ground needs anchor bolts (sold separately). Unsure what you'll need for your surface? Ask us before you order.

It’s common for rubber ramps, especially those made from recycled rubber,to have a strong smell when first unpacked. This odour comes from the natural rubber materials used during manufacturing and is not harmful or toxic.

The smell will fade over time, particularly if the ramp is aired out in a well-ventilated space. For more information and tips on how to reduce the odour, check out our guide here.

Yes, we offer product videos and customer reviews on many of our product pages. If you need more information or would like to see a specific product in action, contact our team, and we’ll do our best to provide you with the resources you need.

Our ramps are made from high-quality materials including aluminium, steel, and rubber. Each material is selected for its durability, strength, and suitability for different applications.

No, we sell ramps only, we do not hire them out. Not sure which one you need? Work out the size or ask us.

How to order online: Find a product you'd like to buy on our website and click the "Add to Cart" button. Then, simply follow the instructions on the checkout page. If there are any options or upgrades you may have missed, one of our customer service staff members will contact you by email or phone before processing your order.

How to order by phone or SMS:  Call us on 1300 913 047 or SMS us at 0428 868 345. Our expert staff will help you select your product based on your individual requirements. We only stock the best brands and have the most competitive prices to ensure that you'll be completely satisfied with every Ramp Champ® purchase you make. If you feel comfortable, go ahead and place your order online.

How to order by email: Send us an email at hello@rampchamp.com.au and one of our staff members will get back to you as soon as possible with an invoice for your order. Please include the product, any options or upgrades that you might require and your full address for delivery.

Pay by card, PayPal, Shop Pay, Apple Pay, Google Pay or bank transfer. Spread the cost with Zip or PayPal Pay in 4, or use Centrepoint equipment finance for larger orders. Finance options.

We ensure the secure processing of your payment information and do not retain or have any access to your credit card details. Contact us if you have any other questions or need further assistance.

The SKU is shown on each product page, just under the product name. It changes with the size you pick. Where to find a SKU.

Yes, you can change your order as long as it hasn't been shipped yet. Please contact us as soon as possible by phone at 1300 913 047 or by email at hello@rampchamp.com.au, and we’ll assist you with your order modifications.

Our friendly customer service staff will be in contact to offer you options for either a suggested replacement or a full refund. Please check our full Returns and Refund Policy here. 

Once your order is placed you’ll receive an email to confirm your order details. At this point, we recommend you review the order details and contact us immediately if you notice any errors such as an incorrect address.

We're an online store with our warehouse in Mulgrave VIC. There's no showroom. Many products can be picked up, from our warehouse or the maker's depot: add to cart and choose Pick up at checkout to see the options for your order. Pick-ups are by appointment.

We email tracking as soon as your order ships. You can also track any order on our tracking page with your order number and email, no login needed. Still stuck? Call 1300 913 047, SMS 0428 868 345 or email hello@rampchamp.com.au with your order number.

Delivery is priced at checkout for your postcode, before you pay. Most orders ship within 1 to 2 business days, except made-to-order and pre-order items, and arrive in 1 to 10 business days depending on where you are and which warehouse it ships from. Shipping policy.

If your order is over 25kg or marked as a ‘Bulky Item’, special delivery conditions will apply. You can choose to have your bulky item delivered to a business address, local depot, or your home.

Please note that home deliveries are subject to additional surcharges due to the size and weight of these items. Bulky items are recommended to be sent to a business address or a local depot for pickup.

If off-loading assistance is required and not available at the delivery location, a tailgate truck will be arranged.

The price you see at checkout is final and includes all delivery costs, including any necessary tailgate service, unless otherwise specified.

Any additional fees for arranging a tailgate truck will be invoiced separately after delivery if off-loading assistance is not available.

To learn more about simplifying the delivery of bulky items to residential and commercial addresses? Check out our comprehensive guide on bulky item deliveries.

Some orders include products that ship from different suppliers or warehouses. In these cases, shipping charges are applied per item based on each supplier's location and chosen shipping method. This allows us to provide accurate and transparent shipping costs.

We aim to accommodate special delivery requests whenever possible. If you have a preferred delivery date, please let us know during checkout or contact our support team directly. While we can't guarantee specific dates due to courier schedules, we will do our best to meet your needs.

For safe and reliable delivery, we can only ship to street addresses, not PO Boxes or Parcel Lockers. If you need assistance with delivery arrangements, get in touch with our team, and we’ll be happy to help!

We understand that you may not always be home to receive your delivery.

By default, our couriers will leave your order in a safe spot if you are not available unless you specify otherwise.

If you would prefer to be there to receive and sign for the delivery, you can select this option during checkout.

Please note that if you choose the "Leave Safe" option, Ramp Champ® is not liable for any loss or damage once the item has been delivered.

We want your experience to be as seamless as possible, so if you have any specific delivery instructions, feel free to let us know.

Contact us with your order number and we'll chase the courier and keep you updated. If the courier confirms your parcel is lost, we'll send a replacement or refund you. Call 1300 913 047, SMS 0428 868 345 or email hello@rampchamp.com.au. Shipping policy.

Online orders deliver within Australia only. For overseas delivery, contact us for a quote; freight often makes it uneconomic.

Returning a product is easy with our 100-Day Free Returns and pre-paid return shipping, with no restocking fees or hidden costs.

Return Eligibility

• The item must be unused, undamaged, and in its original packaging.
• The return request must be made within 100 days of delivery or pickup.
• Some products cannot be returned, including made-to-order, custom-made, installed, or Almost Perfect items.

How to Request a Return

• Get an RMA Number – Only returns with an RMA number are processed. :
• By phone: 1300 913 047
• Email: hello@rampchamp.com.au
• Submit a request online:  Return Request Form
• Pack the item securely and take photos before shipping.
• Use the pre-paid shipping label we provide and send it back.
• Once received and inspected, you can choose:
• Store Credit or Exchange – We’ll help find the right product.
• Refund – Processed within 7 business days, minus the original shipping cost

See the full returns and refunds details here.

Yes, with our 100-Day Free Returns policy, eligible products can be returned within 100 days for a refund, exchange, or store credit, provided they are unused, undamaged, and in their original packaging. Simply contact us for an RMA number to start the return process.

Additionally, selected products purchased directly from our website come with an exclusive 200-Day Risk-Free Trial. This extended trial allows you to test the product for up to 200 days. If it’s not the right fit, we’ll organise and cover the return shipping anywhere in Australia. You can choose a full refund or an exchange.

Once we receive and inspect your returned item, we will process your refund within seven business days. Refunds are issued to the original payment method used during the purchase. Please note that original shipping costs are not refundable. You can find more details in our Returns & Refund Policy.

If you receive an incorrect item, please contact us immediately at hello@rampchamp.com.au or call 1300 913 047. We will arrange to collect the incorrect item and deliver the correct one at no cost to you. Read more in our Returns Policy.

Please inspect the goods within 3 business days of receipt and report any noticeable faults. Most minor issues can be resolved through consultation with our customer service team.

For major functional issues, the manufacturer’s warranty terms will apply, and we will assist you in filing a claim for a remedy. The timeline and replacement terms will be determined by the manufacturer. 

You are highly encouraged to review the manufacturer’s warranty terms before placing the order. 

Please refer to our Returns Policy for the full details here. 

Every product comes with the manufacturer's warranty, plus your rights under Australian Consumer Law. Most are 12 months; some are longer, and each product page lists its brand's warranty. We help you lodge the claim with the manufacturer. Warranty information.

"Lifetime Support" means that we’re here to help you with product advice, troubleshooting, and general assistance for as long as you own the product. Simply reach out to our support team whenever you need guidance or have questions about your product.

Ramp Champ® only assists with warranty claims for products purchased directly from us. If you bought your product from another retailer, we recommend contacting that retailer or the manufacturer directly for support. Check out our Warranty Information.

Yes. When a stock size won't fit, we'll get one made: rubber threshold ramps, aluminium loading and removalist ramps, and forklift yard, dock and container ramps (custom colours and engineering certification available). Send photos and measurements in any unit and we'll send a free, no-obligation quote. Start a custom quote.

It depends on the ramp and the maker. We'll give you a lead time with your quote, and confirm it when you order.

Made-to-order and custom-made items are made to order for you, so once confirmed, they cannot be cancelled or refunded. This policy follows Australian Consumer Law, which does not cover cancellations due to change of mind or personal preference.

For Yard Ramps, cancellations may be requested within 5 business days of quote acceptance. After this period, a 10% cancellation fee applies.

If a deposit has been paid, 10% of the deposit will be forfeited, with the remaining amount refunded via the original payment method.

To request a cancellation, email hello@rampchamp.com.au with your order number. Our team will assess your request and confirm any applicable fees within 5 business days.

See full policy details here.

Most of our ramps are made to set up yourself, and we'll talk you through it. Van ramps can be supplied and installed in major cities and regional centres: ask for an installation quote.

While we can customise ramps for most applications, there may be some limitations based on the materials, load capacity, or design constraints. Our team will work with you to ensure we provide the best possible solution within these parameters. Learn more in our Custom Made Ramps section.

Yes. We're not a registered NDIS provider, so we work with self-managed and plan-managed participants: we'll send a quote or invoice your plan manager can pay, and hold a quote while funding is approved. Request a quote.

For bulk, business, school, council or government orders, request a written quote. We accept purchase orders, offer credit accounts for approved businesses, and give you a dedicated account manager.

Absolutely. If you find the same product advertised at a lower price within 7 days of your purchase, get in touch at hello@rampchamp.com.au with the details. Once we verify it, we’ll match the price or refund the difference.

Some exclusions apply, like clearance items and auction sites, so be sure to check out our Price Match Guarantee page for details.

Founded in 2016 by Matt Scott, Ramp Champ® was born from a need for high-quality, reliable ramp solutions in Australia. With a civil construction background, Matt saw firsthand the challenges people faced in finding durable and trustworthy ramps.

Today, Ramp Champ® is Australia’s largest ramp retailer, with 50,000+ orders delivered nationwide. Ramp Champ specialises in loading ramps, wheelchair ramps, pet ramps, and vehicle ramps, providing expert advice and premium solutions for individuals, businesses, and industries. Read more about the Ramp Champ® Story.

Absolutely! Since 2016, Ramp Champ® has been Australia’s go-to online store for ramps, supplying trusted brands with top-tier warranties. We’ve worked with Coca-Cola, Tesla, Audi, the RAAF, and the QLD Government, ensuring reliability and durability in every ramp we sell. 

Committed to quality, safety, and customer satisfaction, Ramp Champ ensures a secure online shopping experience with industry-leading security measures.

Want to know more? Read the Ramp® Champ Story to learn how far we’ve come from our humble beginnings.

Yes, we are. Ramp Champ® is 100% authorised to sell the products we advertise on our website. This means that you get the full manufacturer warranty when you buy from RampChamp.com.au.

Our website works as our online catalogue. We’re always adding exciting and new products to give you the best possible selection. If you are unable to find what you are looking for contact our expert sales team for advice.

At Ramp Champ®, ramps are our specialty. Unlike larger retailers that sell a wide range of products, our exclusive focus on ramps allows us to provide expert advice and premium-quality solutions. This dedication ensures you receive the best ramp options backed by industry knowledge and experience.

For unique requirements, we also offer custom ramps designed to meet specific needs and applications.

Ramps are all we do. We have Australia's largest specialist range of ramps (1,300+ products), including our own Heeve and Base Guard ranges, and we've won the ProductReview.com.au Hardware Shops award four years running (2023 to 2026). You also get 100-day free returns, Lifetime Support and a price match.

After your order has shipped, we will email you with your shipping information. For large orders such as our aluminium loading ramps, our shipping company will call you prior to delivery to confirm your address and ensure you know when your items are being delivered.

All our products are carefully packaged to prevent damage during shipping. Bulky or heavy items may be shipped with additional protective materials, while smaller items are securely wrapped and boxed. 

If you receive a package with damaged outer packaging, please contact us immediately with photos for further assistance. For more information, check out our Returns & Refund Policy.

If you are operating a business from your home your delivery address is still considered a residential address in most cases.

To get a comprehensive understanding of how deliveries are categorised for residential and commercial addresses, we encourage you to refer to our guide: Simplifying Bulky Item Deliveries: A Comprehensive Guide to Residential and Commercial Addresses.

This guide will provide you with detailed information on how we handle deliveries to different address types.

You’ll find detailed information about our shipping methods, delivery timeframes, bulky item handling, and more on our Shipping Policy page.

If you can’t find what you’re looking for, our team is always here to assist.

Often, yes. Whether it's for construction, mobility, a loading dock or something else, send us photos and measurements and we'll see what we can get made. Free, no-obligation custom quote.

Right now: $15 off your first order over $150 when you join our email list; 10% off mobility ramps for Seniors Card holders (how to claim); 20% off your second Heeve Up-Ya-Get dog ramp, applied automatically; and flat-rate delivery on Barrier Group ($69, or $99 to WA, TAS and NT) and Heeve 1.2m kerb ramps (one price per state). Every live offer is on our Promotions page.

Yes. We offer $15 off your first order when you spend over $150. Simply join our mailing list to receive the discount code. This offer is a great way to save on your first purchase of our high-quality ramps.

To take advantage of this offer, visit our Promotions page for more details and to sign up.​

If you have any questions or need assistance, feel free to reach out to us at hello@rampchamp.com.au.

While we don’t currently offer gift cards, we frequently share exclusive discount codes with our loyal customers and newsletter subscribers. See our promotions page for more details.

To stay updated on our latest deals and promotions, visit our Promotions page. We regularly update this page with our current offers, including limited-time discounts and special deals. Additionally, by joining our mailing list, you'll receive exclusive offers and the latest product updates directly to your inbox.

We're happy to talk. Call 1300 913 047, SMS 0428 868 345 or email hello@rampchamp.com.au. Phone and SMS: Monday to Friday 9am to 5pm and Saturday 11am to 3pm, Melbourne time. Contact us.

Call 1300 913 047, SMS 0428 868 345 or email hello@rampchamp.com.au, use the Text us button on any page, or message us on Facebook or Instagram. Phone and SMS: Monday to Friday 9am to 5pm and Saturday 11am to 3pm, Melbourne time.

Yes. Send us an SMS on 0428 868 345 directly from your phone during business hours for a quick and convenient response. We’ll get back to you promptly.

Tip: If your question relates to an order, please include your order number. If it's about a product, include the product name or SKU number to help us assist you faster.

Standard message rates may apply.

If you no longer wish to receive SMS updates, opting out is easy. Just reply STOP to any text message we’ve sent you. You’ll be removed from our SMS list immediately.

Prefer to opt out another way?

You can also email us at hello@rampchamp.com.au, and we’ll take care of it for you.

Please note that if you opt out, you may no longer receive important updates from us.

At Ramp Champ®, we keep things transparent. For more info on how we handle your personal data, take a look at our Privacy Policy.