Warranty
Every product comes with the manufacturer's warranty, plus your rights under Australian Consumer Law. Most are 12 months; each brand's terms are listed below, and we help you lodge the claim.
- Don't send anything back to the address on the box or to us yet.
- Fill in the claim form in our Returns Centre, with photos or a short video and your order number.
- We assess it with the manufacturer and tell you the next step.
Warranty by brand
Our own brands first, then every brand we stock, A to Z.
Our own brand. Every Heeve product carries a 12-month warranty, plus Lifetime Support from our team.
How Lifetime Support works
Our own site-safety range. Every Base Guard product carries a 12-month warranty, plus Lifetime Support from our team.
How Lifetime Support works
Warranty Coverage
Warranties on products from Ramp Champ® generally cover faults in materials or workmanship when used as intended. They don’t cover things like normal wear and tear, misuse, unauthorised changes, or damage from accidents or natural events.
Frequently Asked Questions
Is the warranty coverage transferable?
Is the warranty coverage transferable?
Warranty claims must be lodged by the original buyer of the goods following the manufacturer’s standard timeline for assessment and resolutions. The warranty of the goods is not transferable and a copy of the order confirmation receipt will be required.
I received a defective product, what do I do?
I received a defective product, what do I do?
Please inspect the goods within 3 business days of receipt and report any noticeable fault. Most minor issues can be resolved via consultation with our customer service team. In cases of major function issues, the manufacturer’s warranty terms will apply and we will assist you to file a claim for a remedy. Timeline and replacement terms of the manufacturer will apply.
You are highly encouraged to review the manufacturer’s warranty terms before placing the order. Please refer to our Returns Policy for the full details.
I need to file a claim (within the warranty period). What do I have to do?
I need to file a claim (within the warranty period). What do I have to do?
- Do not return any items to the original address.
- Head to our Returns Centre and fill out the Claim form. Our friendly support team will assist you with further instructions.
I need to file a claim (outside any warranty period), what can I expect?
I need to file a claim (outside any warranty period), what can I expect?
If the warranty period has elapsed, we recommend that you bring the item to a nearby technician for assessment. We will assist you in contacting the manufacturer who can quote you for any spare parts, assessment costs and labour costs that are required.
I need to file a claim, what will be required from me?
I need to file a claim, what will be required from me?
The Standard Requirements in filing a claim are:
- Completed Claim form
- Supporting files (photos or 10-sec video clip)
- Further detailed information if required by Ramp Champ
I bought an Almost Perfect item, what happens if it becomes faulty?
I bought an Almost Perfect item, what happens if it becomes faulty?
Depending on factors like price and age, it may not be reasonable to expect it will last as long, or perform to the same standard as a new one. But if it still falls within the warranty period, the claim will be treated as a standard claim.
I have filed a claim and provided the supporting documents, how should I send the goods for inspection?
I have filed a claim and provided the supporting documents, how should I send the goods for inspection?
Ramp Champ will assist you in following up with the manufacturer until you receive proper assistance for the support you require. The cost to return the goods for inspection will be at your expense but may be refunded depending on the assessment of the manufacturer.
