Heeve 3-Pc Aluminium Wheelchair Threshold Door Ramp

How to order online: Find a product you'd like to buy on our website and click on the add to cart button. Then, simply follow the instructions on the checkout page. If there were any options or upgrades that you may have missed, one of our customer service staff members will contact you either by email or phone before we process your order.

How to order by phone: Call us on 1300 913 047. Our expert staff will help you select your product based on your individual requirements. We only stock the best brands and have the most competitive prices to ensure that you'll be completely satisfied with every RampChamp.com.au purchase you make. If you feel comfortable, go ahead and place your order online.

How to order by email: Send us an email at sales@rampchamp.com.au and one of our staff members will get back to you as soon as possible with an invoice for your order. Please include the product, any options or upgrades that you might require and your full address for delivery.

We do not have a storefront. All items are available for purchase online and are shipped directly from our warehouse or from our partner warehouses directly to our customers Australia wide. If you are within close proximity of any of our partner warehouses, we can arrange for you to pick up the goods by appointment. 

Yes, we are. Ramp Champ is 100% authorised to sell the products we advertise on our website. This means that you get the full manufacturer warranty when you buy from RampChamp.com.au.

Yes, we do. Depending on what type of ramp you’re looking for and what state you’re located in, we can offer custom ramps that are built to your specifications. All we need is a few photos, measurements and a sketch of what you want to be made. We offer free quotations so you know exactly what your custom ramp will cost before you decide to buy. Click here to get a custom ramp quotation today.

We currently ship anywhere in Australia. To enquire about shipping to a different destination, please contact us.

Once you’ve found the right product click Add to cart. From there you’ll be taken to your checkout page where you can add your delivery details. Our website will search for the best prices from our wide range of couriers to find you the best rate for the items in your cart.  

We pride ourselves on giving you the best possible service. So, we work hard to get your order shipped within 24 hours. As soon as your product is shipped, we send you an email with tracking details so you can log in and see when your product is due to arrive.

We send all items via registered courier with tracking details so you can see just where your order is at any point in time. This ensures your item is safe and secure from us to you.

Products are sent during normal business hours, Monday to Friday and from dispatch date, we expect most orders to be delivered between 2 and 10 business days, depending on your location and the location of the warehouse. Some brands are shipped directly from our suppliers' warehouses throughout Australia.

See our full shipping policy here.

Yes. Some items can be picked up directly from us or from the manufacturer's warehouse. On the cart page select "Store Pickup" as an option. Or, contact our team on 1300 913 047 or hello@rampchamp.com.au to see if there's a warehouse near you. All pickups are by appointment only. 

No, sorry. We must have a registered address to ship to. We cannot deliver to a P.O Box or Parcel Locker.

No. We send all items via registered courier with tracking and signature upon delivery. This ensures your item is safe and secure from us to you.

We can send some orders with ATL (Authority to leave) upon request however Ramp Champ is not liable for any claims for damages, lost or stolen items if you opt for ATL.

As soon as your order ships we will email you with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your doorstep.

All Returns Must be Requested via the Returns Centre

An RMA# is required for your return request to be accommodated. This is generated by submitting a return request via the Returns Center.

Any unopened package may be returned, within 5 business days of receipt of the goods, in its original, brand-new and saleable condition at a 25% restocking fee. The cost to return the goods will be at your expense. A photo of the product before it is shipped back is required and we must receive the return tracking number. Once received and inspected, you may expect a refund for the full product price less any corresponding fees. This is non-negotiable. 

See the full returns and refunds details here.

Ramp Champ only works with well-known, industry-leading manufacturers such as Heeve. All products come with a minimum 12-month warranty. For further information see the page.

Minor scratches and blemishes may be visible upon receipt of your item. However, if the item is delivered damaged please contact us immediately. More shipping details here.

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